Very carefully! We are very experienced with these surfaces and we always bring the appropriate cleaning agents and equipment. You are always asked if you have any of these special surfaces so that your cleaners are aware that you have them and are prepared to deal with them.

We love pets! We make sure that each of our team members loves pets. Most all of them have pets of their own.

No, but you are welcome to stay! It is nice to meet your team and go over anything in your home that you feel is pertinent. But it is not necessary as we will record all the current details for your service on our Client Profile Sheet and provide it to your team with each cleaning.

The senior Team Member who cleans your home is the only person who has access to the keys. We hold many of our customers’ keys in a locked safe. Keys are then dispatched in the morning the day of the cleaning. At the day’s end we sign in all keys and securely lock them up.

We at POSH know that you want to be familiar with who is in your home. Cards are left after each service with the names of the staff that day. In general at least 2 of 3 people on your team remain consistent, if not all 3. Changes are sometimes required in order to accommodate for staffing changes – such as when an employee calls in or has taken vacation. Although certain staff may change from time to time, we maintain quality of service with consistency in our cleaning methods, keeping profile notes for the particular needs of each client, and ensuring ALL staff are trained in our systems – as well as adhering to our high expectations for quality.

POSH Cleaning Technicians work in teams of 2-4; with 3 being the most common. Regardless of the number of staff on the team, they are there as long as needed to complete the job.

The average size home, with average cleaning needs, with bi-weekly service, takes about 2 hours for a team of 2 to complete. Working in teams of 2 to 4 means POSH can complete your service faster, meaning less disruption in your home. POSH’s pricing is based on services provided, not on time. We clean what we promised to your satisfaction, even if it takes longer than planned.

Residential cleaning takes place between 9AM and 5PM, Monday – Friday. Note, many clients ask for Fridays or Thursdays, therefore that day fills up very quickly.

If your perfect day and time is not possible we can schedule you in on your second preference, and then keep you in mind for when an opening becomes available - which is typically not a long wait.

Many home owners are not aware that they are personally liable for damages and worker safety when you hire an independent cleaner, as they are considered your employee - if they are not legitimately employed by a registered company, and covered by the appropriate insurance. POSH is fully insured for your protection while our teams are cleaning your home. We are bonded and carry both general liability insurance and WSIB.
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• Bonding insurance covers theft in cases with a conviction in a court of law.
• General liability, on the other hand, covers any damage to your home or possessions.
• Finally, WSIB protects you from legal action in the event that an employee gets injured while in your home.

The combination of the three provide complete coverage for you and your property.

POSH accepts credit cards, cheques, email bank transfers or cash. Cheques are made payable to “POSH”. Credit cards accepted include Visa, MasterCard and American Express. Payment is provided to one of your technicians the time of service, or if you are not home - left on the kitchen counter.

We at POSH prioritize safety and security in all facets of our business. POSH uses a major merchant for credit card processing. After a card number is provided, and your first payment is processed, the original is destroyed. After this, your card number is held in a virtual “vault”. POSH is able to process additional payments, (which we only do after your service is complete), however - the full card information is no longer visible or retrievable - even to managers who have secure access to processing. If there was ever an issue with your payment we would have to contact you again to get your card number. As a general rule, you should never send your credit card number by email.

If your scheduled cleaning falls on a statutory holiday we will contact you to reschedule. POSH is closed on statutory holidays.

If you have vacation or other plans and you would like to skip one of your cleaning services, please call or email to make arrangements with POSH. Please provide notice at least 2 business days ahead of time, or more, (the earlier the better :)

Frequency pricing, based on days since your last service visit, applies if you skip more than 2 visits within a 12 month period. For Example: If it has been 4 weeks since your last visit, the 4-week rate would apply.

‍Appointment Cancellation/Lock-Out Fees
• Within 1 Business Day (24 hours): 50% of your price
• Within 2 Business Days (48 Hours): $50

Payment is made to POSH upon each cleaning service therefore no contract is required. (We dislike contracts as much as you do!) We would prefer to earn your continued patronage based on our ability to meet your maid service needs rather than based on a contractual relationship.

Please do not hesitate to call or email POSH – we would be happy to provide our additional services! 

If you have vacation or other plans and you would like to skip one of your cleaning services, please call or email to make arrangements with POSH. Please provide notice at least 2 business days ahead of time, or more, (the earlier the better :)

Frequency pricing, based on days since your last service visit, applies if you skip more than 2 visits within a 12 month period. For Example: If it has been 4 weeks since your last visit, the 4-week rate would apply.

‍Appointment Cancellation/Lock-Out Fees
• Within 1 Business Day (24 hours): 50% of your price
• Within 2 Business Days (48 Hours): $50

We treat your home with the greatest care; however, should an accident or breakage occur while we are in your home, we will contact you as soon as possible and we will make every effort to have the item repaired or replaced if it cannot be repaired.

All cleaning agents and equipment are supplied by POSH. Where safety regulations allow, we will be pleased to accommodate special requests.

When scheduling your cleaning POSH will arrange a start time in addition to the date. We know that you may be waiting for us and we do our best to remain punctual. If traffic or weather is affecting us we will do our best to call you ahead of time.

Regarding arrival times we ask for a 2 hour window, especially for appointments not first thing in the AM. It has never happened that a team is actually 2 hours late, sometimes they are early.

We ask that you take a few minutes the night before your scheduled cleaning to tidy. Our service includes arranging cushions, towels, etc. and making beds. Aside from these items, our staff will generally do their best to leave decor, belongings, etc. exactly where they are found.

Please remember to leave security alarms off and secure your pets, if required.

POSH prides itself on being a positive and rewarding place to work. Please visit our “Work for POSH” page for current openings.